Managerial Courage – Having Tough Conversations at Work
For many people, sitting down and having a tough conversation in which you deliver critical feedback is about as much fun as having a root canal.
It might be a conversation you need to have with an employee, your boss, a colleague or a customer.
You might even believe that giving the feedback is important, but you still find yourself avoiding the conversation and maybe even the person, so that you don’t have to say what you know needs to be said.
There is a cost to an organization when tough conversations don’t happen. Individual performance does not improve, good ideas may go unsaid, and organizational performance does not improve.
In this workshop you will learn:
- How to communicate with Managerial Courage* – “Saying what needs to be said at the right time, to the right person, in the right manner”. Try it out by working with “real life” scenarios to:
- say what needs to be said,
- provide current, direct, complete and “actionable” – positive and negative – corrective feedback to others,
- let people know where they stand,
- face up to people problems regarding any person or situation quickly and directly, and
- take negative action when necessary, without fear.
This interactive workshop will provide you with a process to follow, practical ideas you can apply immediately, and skill building practice designed to increase your competence and confidence with this important skill-set.
* Managerial Courage is described in the book “FYI – For Your Improvement” by Eichinger and Lombardo.