Managerial Courage – Having Tough Conversations at Work

Pat’s lack of performance is negatively impacting the team and its reputation, customer satisfaction and perceptions of you as a leader.  You had one conversation with Pat, and performance has not improved.  You have scheduled a second meeting with Pat.  What will you say and do in the second meeting?

You need to have a tough conversation with a colleague or a boss, but HOW?

Come and practice the skills and behaviors you need to show “Managerial Courage” * – “Saying what needs to be said at the right time, to the right person, in the right manner.”

Designed to be interactive and skill-building, the workshop helps participants:

• Identify their typical response to having a tough performance conversation when an employee is:
  • Angry
  • Resistant
  • Passive
  • Or, all of the above!

Managerial Courage is also essential for having tough conversations with your peers and your boss. You’ll have the opportunity to practice giving feedback “across” and “up”.

 Managerial Courage – a Leadership Competency described and developed by Michael Lombardo and Robert Eichinger.

Facilitated by Ginger Ward-Green and David Green

Continental breakfast will be available from 8.00 – 8.30